PRU Discloses Special Investigation Findings, ¥3.08B Customer Reimbursements for Japan Misconduct
· The NYC Memo
Prudential Financial, Inc. (PRU) on October 8, 2026, disclosed findings from a special investigation into sales employee misconduct at Prudential Life Insurance Co., Ltd. in Japan. The disclosure included an update on remediation efforts by Prudential Holdings of Japan, Prudential of Japan, and Gibraltar Life, detailing 3.08 billion yen in reimbursements for approximately 18,000 policies by October 5, 2026.
Disciplinary actions were taken against 121 current and former employees, including 26 terminations and 25 demotions, with 52 individuals having their misconduct reported to the relevant authorities.